Support
Need a hand? Email support@depositdesk.app and we’ll get back to you — we aim to reply within one business day. Please include your store URL and, if it’s about a specific order, the order number.
Frequently asked
How do deposits work?
You create a deposit plan (for example, “50% now, balance on fulfillment”) and add DepositDesk to the products or theme where you want it. At checkout the customer pays the deposit and authorizes the balance; DepositDesk tracks the rest.
When is the balance charged?
Automatically, on the schedule your plan defines. DepositDesk runs a recurring capture job and charges the remaining balance through Shopify when it comes due — no manual work from you.
What happens if a customer’s card is declined?
DepositDesk retries the charge on a set schedule and emails the customer that their balance payment didn’t go through. If the retries are exhausted or the card was removed, the order is flagged as needing attention and you’re notified so you can follow up.
Are there transaction fees or order-value caps?
No. Pricing is a flat US$29 per month on the Pro plan — no per-transaction fees and no cap on order value. See the app listing for the current plans.
Does DepositDesk store payment card details?
No. Shopify securely vaults the payment method and executes every charge; DepositDesk only references Shopify’s mandate and never handles card data. More detail is in our Privacy Policy.
How do I uninstall, and what happens to my data?
Uninstall DepositDesk from your Shopify admin like any other app. Access is revoked immediately and your store’s data is permanently deleted after Shopify’s redaction signal (about 48 hours). Full details are in our Privacy Policy.
Still stuck?
Email support@depositdesk.app and we’ll help you sort it out.